Frequently asked questions
Q: Can I cancel my order once I have placed it?
A: Depending on when your order was placed, this will determine if we are abe to cancel your order. Please contact us immediately on (info@pureplatinumbeverages.com) and we will investigate
Q: Can I order 1 bottle at a time?
A: At this stage, orders can only be made per carton (of 6 units). This may change in the future and if/when that occurs, this will be announced on our socials. The option will become available on the website (www.pureplatinumbeverage.com) at that time.
Q: How do I know the status of an order?
A: You will receive an email once an order has been placed. Please contact us on (info@pureplatinumbeverages.com) if you do not receive an order confirmation.
Q: Do I need to show ID?
A: Yes, you will be required to confirm ID by uploading a copy of your Drivers licence or
proof of age card when ordering and upon receiving the stock. Note: if you do not provide ID when receiving your order, you will be liable for re-delivery costs.
Q: What do I do if my wine arrives damaged or there is an issue with my order?
A: Contact customer support at (info@pureplatinumbeverages.com). Also, ensure you contact us immediately, supply your order number and send photographs within 7 days of delivery. Pure Platinum Beverages reserves the right to refuse a refund if the item doesn’t meet the return criteria.