Delivery Shipping Policy

DISPATCH TIMES.

We aim to get orders to you as quickly as possible so you can start to enjoy your delicious beverages asap. 

• Depending on your location please allow up to 3 business days for standard orders to be despatched.
• Additional time may be required for regional and country area deliveries.

Please note during peak periods (Public Holidays, promotions) despatch times are subject to  change and may be longer. Orders are processed and shipped from our warehouse in Melbourne, VIC where we work within published public holidays.

MELBOURNE

SERVICE COST METRO

STANDARD A$ 8.50 (per ctn) usually within 2 - 6 BUSINESS DAYS UP TO 7 BUSINESS DAYS

SERVICE COST METRO REGIONAL

Costs are shipping times are calculated based on location. (Please contact info@pureplatinumbeverages.com for enquiries regarding shipping costs and times)

SERVICE COST QLD, NSW, SA, WA, NT, ACT

Costs are shipping times are calculated based on location. (Please contact 
info@pureplatinumbeverages.com for enquiries regarding shipping costs and times)

RETURNS & EXCHANGES

Return Policy

We want you to love our delicious beverages as much as we do but if something is not quite right you have 14 days from the delivery date to initiate your return.

Products must be unopened, undamaged and unused . Please note that products are not eligible for return unless faulty or damaged on arrival at your nominated delivery address.

Returns are issued as store credit, a refund to the original payment method or to your bank account. Shipping costs for change-of-mind returns are not covered, and you're responsible until the item is delivered and inspected. You will be able to purchase a label directly from us and the amount will be taken off your refund.

Faulty Product

For order issues, contact us within 7 days of delivery with a photo, order number or proof of purchase. Pure Platinum Beverages reserve the right to refuse a refund if the item doesn't meet return criteria.

Return Options

Standard Refund

Please email your order number and email address to refunds @pureplatinumbeverages.com to initiate a standard return back to us within 14 days of receiving your order. Once your product is received and quality checked by our team, we will issue you a refund to your original payment method. Please allow 5-10 business days for processing time with your financial institution.

Store Credit

Please email your order number and email address to refunds@pureplatinumbeverages.com to initiate a return within 14 days of receiving your order. Once your product is received and quality checked by our team, we will issue you a store credit to your Pure Platinum Beverages account.